Customer Relations Manager,
Customer Support

Who We Are

Based in Sausalito, CA, Q Surgical is a leading distributor of surgical devices used in neuro, spine, and ENT procedures. From launching numerous disruptive technologies to providing sales distribution for several leading medical device companies, our continued success stems from our ability to deliver meaningful solutions to the clinicians and institutions we support.

The Position

The Customer Relations Manager provides a key role in the daily coordination and delivery of the Company’s products and services.  The ideal candidate possesses a dynamic and detail orientated attitude that matches the importance and urgency of the surgeons and staff we support. The Customer Support Specialist reports to the Operations Manager and works closely with the team of Managing Partners.

What You Will Do

· Coordinate general company phone and email communication to relevant team members

· Prioritize and process purchase orders for both internal and external products/services

· Generate and distribute weekly sales reports and tracking information

· Diligently track and manage product inventory par levels, office supplies and shipping materials

· Manage and solve outstanding A/R accounts

· Be the voice of our customers regarding concerns or complaints

· Share best practice in customer support with team members

· Take initiatives in proposing new ideas to improve efficiency and quality of our customer support